Frequently asked questions about our legal terms and account rules
Yes. When you register, we ask for your full name, date of birth and Indonesia ID number. This meets both our legal obligation and payment provider requirements for DANA, OVO, GoPay and QRIS deposits. Verification takes minutes; once approved, you can fund your account immediately.
Your account goes inactive and personal identifiers are anonymised within 30 days. Game history and deposits remain on record for legal compliance, but your name and contact details are removed. You cannot reopen the same account; a new registration starts fresh.
Yes. Go to Settings > Transactions, find the payment in question and select 'Report Issue'. Include your account ID and a description. Our team investigates within 48 hours and updates you via email or live chat. If payment was declined, we show you the reason from your bank or payment provider.
Open live chat inside your account (available 24/7) or email our support team with 'Legal Question' in the subject line. We respond within 24 hours. For serious disputes, escalate via Settings > Legal Contact and we will send you formal correspondence within 5 business days.
Yes. All deposits are held in segregated accounts and governed by payment provider security standards. Once your deposit clears (usually under 1 minute), funds are credited to your maindominoqq wallet. Withdrawals are processed back to the same payment method within 24 hours of verification.
We use session cookies to keep you logged in and remember your game preferences. Analytical cookies help us identify bugs and improve performance. Cookies never store passwords or payment details. You can manage all cookies in your browser or disable non-essential ones in Settings > Privacy without losing core access.
Go to Settings > Data Rights and select 'Request Data Export'. We compile your full account history, transactions and profile in a downloadable file within 10 business days. No charge. You can also request corrections or deletions through the same panel; all changes are confirmed in writing.
