Reference

Terms & Conditions That Shape Your Account

When you open an account with maindominoqq, you agree to the rules that keep your wallet safe, your withdrawals clear, and your gameplay fair.

Account Access RulesPayment & Withdrawal TermsGameplay & Conduct Policy
maindominoqq Terms & Conditions That Shape Your Account
REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Support Open a chat from the lobby between 09:00 and 23:00 (Jakarta time) on any…
Email Support Send a message to our support inbox and we'll respond within 24 hours.
In-Account Messages Check the messages tab in your account settings.
DATA AND SECURITY

How We Protect Your Account & Information

Account Verification

Before your first withdrawal, we ask for ID and proof of address to confirm you are who you say you are. This protects your account from fraud and keeps withdrawals moving fast once verified.

Password & Login Security

Your password must be at least 8 characters with letters and numbers. We never ask for your password in chat or email. Change it regularly and use a unique password you don't use anywhere else.

Deposit & Withdrawal Records

Every transaction is logged in your account history with timestamp, amount and method. Withdrawals to DANA, OVO, GoPay or QRIS are recorded and can be traced if disputes arise.

Data Retention & Deletion

We keep your account data as long as your account is active or for the period required by local law. Contact support if you want to request account closure or data deletion.

Responsible Account Use

You agree not to use automated tools, bots, or scripts on the platform. Multi-accounting — opening more than one account per person — violates these terms and may result in suspension.

Dispute & Amendment Process

If you believe a transaction is incorrect or a term has been applied wrong, submit a dispute via live chat with your transaction ID. We review and respond within 5 business days.

Your Terms & Conditions Questions Answered

If we find a breach — such as multi-accounting, use of bots, fraud, or violation of local law — we may suspend or permanently close your account. Funds in your wallet at closure are forfeited. We do not reverse this decision without clear evidence of error.

No. The Terms & Conditions are the same for all players and are set by maindominoqq. Support can clarify a term or explain how it applies to your situation, but cannot alter or waive the core rules.

You must meet the minimum age required by your jurisdiction and you must be in a region where local law permits you to play. We check this during account verification. Access depends on local law in your area.

Deposits via these methods clear instantly into your account wallet. There are no hidden fees on our side. Minimum and maximum deposit amounts are shown in the payment selection screen when you top up your balance.

Withdrawals to DANA, OVO, GoPay and QRIS usually process within 5 minutes after verification. Amounts over a daily threshold may be held for fraud review, which takes 1–2 business days. Bank transfers may take 1–3 business days depending on your bank.

Yes. You can download or print them from this page, or request a copy via live chat or email. We also post any major updates on the in-account messages board so you see changes when they happen.

If we make changes, we notify you via in-account message and email at least 7 days before they take effect. Continuing to use your account after that date means you accept the new terms. Withdrawing your balance is always an option if you disagree.